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Workforce Systems Support Specialist
2 months ago
About the Role
The Workforce Systems Team is dedicated to providing exceptional support for our staff members who rely on various systems for essential tasks. These include managing travel and expenses, accessing learning resources and performance evaluations, recording absences, and rostering staff for shifts.
As a Workforce Systems Advisor, you will be the go-to expert for resolving customer issues. You'll play a vital role in ensuring our staff have the knowledge and support they need to efficiently utilize these systems, allowing them to focus on delivering high-quality patient care.
Your Responsibilities:- Provide technical assistance to customers by troubleshooting problems, investigating issues, prioritizing concerns, and proactively identifying potential support needs.
- Empower users by providing clear guidance and education, enabling them to independently complete tasks.
- Adhere to call logging procedures and deliver first-line technical support.
- Develop and maintain comprehensive application support documentation.
