IT Support Specialist

2 weeks ago

Leicester, Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

Job Overview

This is an exciting opportunity to join Leicestershire Partnership NHS Trust as an IT Support Specialist. The role will involve providing day-to-day support for Clinical IT Systems to end users, as well as providing basic training to our customer base for GP clinical systems, such as EMIS Web and SystmOne.

You will create and maintain user manuals and other support material for e-learning and virtual and face-to-face training. The role requires you to work from the site for at least three days per week, and this is not limited to the base site. You will also support and work with the Prism and GP Change team.

Main Duties and Responsibilities

  • Provide customer-focused IT support to end users working within a framework supporting projects or system upgrades.
  • Provide first-line support to operational systems users in response to service incidents, responding professionally and customer-focused.
  • Assist in developing a flexible range of training courses to support clinical system users in meeting the needs of the local health community.
  • Work with HIS system/project managers, change managers/facilitators, and customers to modify the behaviour of system users who appear to be using systems outside the tolerance of acceptable practice.
  • Create system-specific support materials, ensuring that all materials are up-to-date about software changes, local NHS policies, and Government / Department of Health guidelines.
  • Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software.
  • Develop appropriate course evaluation methods and assess outstanding training needs and plan any follow-up support/training.
  • Help deliver support and training, including communicating/raising awareness of complex IT strategy/project information to the local health community.

About Us

Leicestershire Partnership NHS Trust provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

All jobs will require permission to work in the UK.

For all jobs, the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

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