Digital Fraud Analyst

6 days ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

About Us

At Transport for Wales, we're committed to creating a sustainable transport network that meets the needs of our customers. We're on a mission to transform transport in Wales and make it fit for the future.

Our Values

We value diversity and believe that it makes us stronger. We're building a diverse team that mirrors the communities we serve, and we're determined to be one of Wales' leading inclusive employers.

The Role

We're currently recruiting for a Retail Fraud Assistant to deliver components of our revenue protection strategy. The successful candidate will be responsible for:

  • Analyzing data obtained from scans to identify trends in digital fraud and reduce harm to the business.
  • Preparing evidence packs from scan data for each individual offender.
  • Designing and maintaining tailored contact templates for each individual workstream.
  • Compiling and maintaining records containing information of all contact with offenders and up to date progress of each individual case, to be handled in line with GDPR.

Requirements

We're looking for a highly skilled and experienced individual who is fully conversant with Microsoft Word, Excel, and PowerPoint. The ideal candidate will be an outstanding oral and written communicator, customer-centric, and highly numeric.

Welsh Language Skills

While not essential for this role, the ability to speak and write Welsh would be a great asset. We support and promote the use of the Welsh Language by our employees and encourage them to develop and improve their skills.

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