Fraud Prevention Associate

3 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

Commitment to Diversity

At Transport for Wales, we prioritize diversity as it strengthens our organization, enhances our understanding of customers, and fosters innovation. We are dedicated to building a diverse workforce that reflects the communities we serve, aiming to be one of Wales' foremost inclusive employers. Our goal is to create a transport network that all of Wales can take pride in.

About Us

Transport for Wales is dedicated to revolutionizing transportation across Wales, ensuring it is future-ready, whether through rail, bus, walking, or cycling. We aspire to motivate the nation to adopt more sustainable travel habits, contributing to the fight against the climate crisis.

We cultivate an open and inclusive workplace where every individual is welcomed and supported to achieve their maximum potential. Creating an environment conducive to growth and success is essential for fulfilling our commitments to the people of Wales in developing a sustainable transport network that caters to their needs.

Key Responsibilities

We are seeking a Retail Fraud Assistant to contribute to the TfW revenue protection strategy. This role involves compiling investigation work packages and providing support for these investigations, including the preparation of prosecution case files as necessary. Additionally, this position will assist in broader revenue protection efforts and engage with both internal and external stakeholders while offering administrative support to the team.

Responsibilities include, but are not limited to:

  • Analyzing data from scans to identify patterns in digital fraud, aiming to mitigate risks to the organization.
  • Preparing evidence packs from scan data for each offender.
  • Creating and maintaining customized contact templates for each specific workstream.
  • Compiling and updating records that document all interactions with offenders and the current status of each case, ensuring compliance with GDPR.

Ideal Candidate Profile

  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Excellent verbal and written communication skills.
  • Strong customer focus.
  • Highly analytical and numerically adept.

Welsh Language Proficiency

While the ability to communicate in Welsh is advantageous, it is not a requirement for this position. Transport for Wales actively promotes the use of the Welsh Language among its employees and encourages the development and enhancement of Welsh language skills. We fully support individuals seeking to improve their Welsh language abilities, offering various personal development opportunities such as online courses, classroom training, and funding for local community classes.

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