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Residential Lodge Manager

2 months ago


Seaton Delaval, Northumberland, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking an experienced and customer-focused individual to join our team as a Lodge Manager. This exciting opportunity will see you working closely with our Home Owners, providing a first-class service and ensuring the smooth day-to-day running of our retirement development.

As a Lodge Manager, you will be responsible for managing the maintenance of the property, co-ordinating activities, and providing a friendly and approachable presence on-site. You will be the trusted 'go-to' person for our Home Owners, liaising with contractors, suppliers, and internal colleagues to ensure the highest standards of service are maintained.

We are looking for someone with a passion for excellent customer service, who is able to work independently and as part of a team. You will have a background in administration and customer service, with experience of using Microsoft Office applications, including Outlook.

About You

We are looking for someone who is able to work 'front of house' and is focused on providing a first-class customer service. You will have a love of people, with the ability to act with sensitivity and diplomacy when needed. You will also have the efficiency and assertiveness to manage the safety and security of the development, displaying good judgement and the ability to remain calm under pressure.

You will be an accomplished administrator, with previous experience of using Microsoft Office applications, including Outlook. You will also have a background in administration and customer service, with experience of working in a similar role.

About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people.

We are a professional, award-winning, customer-focused team, with a strong commitment to our values of Trust, Openness, Respect, Communication, and Honesty. We are looking for someone who shares these values and is passionate about delivering exceptional customer service.

What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training
  • Immensely rewarding work