Customer Service Representative

3 weeks ago


Peterborough, Peterborough, United Kingdom Steer Automotive Group Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Peterborough Prestige. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions, and providing expert support to our customers.

Key Responsibilities

  • Manage customer experience journeys, including complaints and resolutions.
  • Book customers in and arrange vehicle collections and returns.
  • Deliver fast and efficient services to insurers and customers.
  • Administer customer files correctly, building genuine rapport.
  • Ensure computer systems and portals are updated.
  • Handle telephone and email enquiries, both inbound and outbound.
  • Work towards targets to achieve team and individual goals.
  • Maintain high customer satisfaction levels through feedback.
  • Move vehicles on the forecourt.

About You

We are looking for an individual with previous experience in customer service-focused roles, ideally with an understanding of automotive repair. You will possess:

  • Excellent customer service skills, with effective communication and professionalism.
  • Good organisational skills.
  • The ability to multitask and adapt to changing priorities.
  • Experience in administration and computer systems, such as MS Office.
  • Strong teamwork and individual goal-achieving abilities.
  • A good understanding of the local area for transport logistics.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including competitive salary, 29 days holiday, pension contributions, referral bonus scheme, enhanced parental leave, and more.



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