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Customer Experience Manager

2 months ago

Basingstoke, Hampshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and driving business growth in our stores.

Key Responsibilities
  • Lead and manage a team of customer-facing colleagues to ensure excellent customer service and a positive shopping experience.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase loyalty.
  • Collaborate with other departments to ensure seamless execution of business initiatives and projects.
  • Monitor and analyze sales data, customer feedback, and other metrics to inform business decisions and drive continuous improvement.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration.
  • Access to exclusive discounts and perks, including a discount card and free food and hot drinks.
Requirements
  • Proven experience in a customer-facing role, preferably in a retail or hospitality environment.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to analyze data and make informed business decisions.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment.