Customer Service Representative

1 week ago


Birmingham, Birmingham, United Kingdom Bank of China Full time
Assistant Customer Service - Mandarin Speaking

Birmingham Branch of Bank of China is a key point of contact for individual customers to access a range of financial services, including current and savings accounts, mortgages, debit and credit cards.

Key Responsibilities:
  • Process new account applications, account closures and customer information updates
  • Manage customer inquiries at the front office
  • Maintain customer relationships and promote relevant products and services
  • Discuss cash and non-cash transactions with customers
  • Assist with ongoing Customer Due Diligence reviews
  • Collect, check and secure cash and cheques
  • Promote products and services to potential clients
  • Deal with post returned and daily overdraft reports
  • Ensure all activities meet the Bank's internal policies and regulatory requirements
Requirements:
  • Degree in Business, Finance or equivalent
  • Understanding of Retail Banking Products
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Team player with ability to work independently
  • Highly organized
  • Attention to detail
  • Excellent English and Mandarin written and verbal communication skills


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