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Customer Service Representative

2 months ago

Birmingham, Birmingham, United Kingdom Blue Arroww Full time

Job Summary

We are seeking a skilled and compassionate Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be the first point of contact for individuals in critical situations, providing support and guidance to those in need.

Key Responsibilities

  • Provide exceptional customer service to individuals in emergency situations
  • Utilize critical thinking and active listening skills to understand the nature of the call and direct the caller to the most appropriate emergency services
  • Work under pressure to empathetically support individuals in their most critical time of need
  • Develop and maintain a caring and compassionate approach to customer interactions
  • Collaborate with colleagues and trainers to ensure comprehensive training and ongoing support

Requirements

  • Successful communication and active listening skills
  • Critical thinking and problem-solving abilities
  • Emotional intelligence and self-awareness
  • Good standards of literacy and IT skills
  • Diligent and detail-oriented approach

What We Offer

  • Attractive pay rates, ranging from £12.58 to £40.26, per hour
  • Overtime opportunities
  • Career progression and professional development
  • Full paid training and ongoing support
  • Instant access to Blue Arrow training portal
  • Auto enrolment in pension scheme
  • 28 days paid holiday

About Blue Arrow

Blue Arrow is a leading provider of recruitment services, committed to helping individuals find great work opportunities. We pride ourselves on our Disability Confident Employer status and our commitment to diversity and inclusion.