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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ritz Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and candidates.
Key Responsibilities:
- Respond to day-to-day enquiries from clients and candidates
- Manage busy situations with ease and handle difficult customers effectively
- Manage parcels and mail, and provide administrative support as needed
- Answer and direct phone calls, and provide outstanding customer service
- Exceed customer expectations and establish strong relationships with each client and candidate
Requirements:
- Prior experience in customer service is essential
- Experience in administrative and reception duties is preferred
- Proficiency in IT
- Customer-focused with experience in a service-oriented environment
- Excellent organisational and communication skills, with the ability to multitask
What We Offer:
This is a temporary role that will provide you with the opportunity to work with a dynamic and growing company. You will have the chance to develop your skills and experience in a fast-paced environment, and work with a team that is passionate about delivering exceptional customer service.