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Head of Room Operations

2 months ago


London, Greater London, United Kingdom NOVOTEL Full time
Position Overview

Novotel London Waterloo is seeking a dedicated and experienced Rooms Division Manager to oversee our 187 guest rooms, 6 meeting spaces, bar, restaurant, and fitness facilities.


Role Responsibilities

As the Rooms Division Manager, you will take charge of the daily operations of the Front Office, Reservations, Accounts, Housekeeping, and Maintenance departments. Your responsibilities will include:

  • Managing staff schedules, recruitment, and procurement.
  • Ensuring exceptional guest satisfaction by collaborating with department heads.
  • Prioritizing health and safety standards across all operations.
  • Overseeing departmental forecasts, budgets, staffing, and expenditures.
  • Contributing to monthly reporting and annual budgeting processes.

Key Attributes

We are looking for a proactive, inquisitive, and creative individual with a great sense of humor. As a vital member of our management team, you will:

  • Participate in management meetings.
  • Act as the General Manager in their absence.
  • Foster a culture of learning and development within your team.

Our Commitment

At Accor, we value diversity and are committed to creating an inclusive workplace. We believe in putting people at the heart of everything we do.


Benefits

We offer a competitive salary package, including annual bonus opportunities and enhanced vacation days after one year of service. Additional perks include:

  • Complimentary weekend stays.
  • Exclusive discounts within the Accor network.
  • Optional private pension and health insurance.

If you are ready to take on this exciting challenge, we look forward to hearing from you.