Director of Rooms Operations
2 months ago
Job Title: Director of Rooms Operations
Department: Rooms Division
Reporting to: Hotel Manager
Job Summary:
We are seeking a highly experienced and charismatic leader to join our Rooms Division team as Director of Rooms Operations. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague engagement.
Key Responsibilities:
- Oversee the performance of the Rooms Division, including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness.
- Drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable for delivering our Savoy service standards.
- Ensure the continuous improvement of the Savoy guest experience, enhancing The Savoy's reputation.
- Accuracy of all related budget, forecasts, and P&L.
- Lead the performance of the Rooms Division team, ensuring it is effectively managed through focus on colleague training and development, problem resolution, coaching, succession planning, and holding teams accountable for delivering the Savoy service standards.
- Analyse guest feedback, address all quality concerns, and ensure effective follow-up.
- Oversee the operation and integration of the operating departments through their respective department heads, to ensure a seamless and memorable guest experience.
- Responsible for interviewing, training, and development of all employees to effective resourcing and talent management.
- Assure that financial goals of the division and the hotel are being met. Monitor and control labour costs, and other divisional expenses such as supplies and equipment.
- Work closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assist in preparing business forecasts. Prepare Annual Budget for the division.
- As a Savoy Ambassador, you will develop relationships with return guests, group contacts, and other guests in order to provide personalized service.
- Network within our industry, keeping up to date with future trends.
- As a member of the leadership team, you will be expected to role model our culture and take collective responsibility for the effective running of the Rooms Division and playing an ambassadorial role for colleagues as required.
Requirements:
- 3 to 5 years' experience in a senior Department Head position within the Rooms Division.
- Experience of hotel renovation would be an advantage.
- A charismatic leader with excellent emotional intelligence and ability to influence others.
- Excellent change management skills.
- Hospitality and/or business degree/diploma an asset.
- Proven effective coaching skills and ability to develop others.
- Highly organized, meticulous attention to detail, planning, and results-oriented.
- Good analytical skills, with the ability to creatively problem solve and operate nimbly in a changing business environment.
- You cope well under pressure and are confident to handle crisis situations.
What's in it for you?
- Competitive salary and benefits, including pension and life assurance.
- 31 days of holiday, including public holidays (increase to 33 days after 5 years).
- Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends & family.
- Free stay at The Savoy after successful completion of probation.
- 50% discount at our iconic American & Beaufort Bars.
- 50% discount at our world-famous Afternoon Tea.
- 50% discount at our spa and florist.
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
- Colleague gym facility and Virgin Active gym membership discount.
- Employee assistance programme.
- Annual optician reimbursements for eye tests and glasses.
- English language classes.
- Colleague restaurant.
- Local F&B, retail, and gym discounts.
- Interfaith prayer room.
- Wellness room.
- Cycle to work scheme.
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