Director of Rooms Operations
4 days ago
Join our team as a Director of Rooms Operations at The Savoy Hotel, a renowned leader in the hospitality industry. As a member of our leadership team, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague engagement.
Key Responsibilities:- Oversee the performance of the Rooms Division, including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness.
- Drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable for delivering our Savoy service standards.
- Ensure the continuous improvement of the Savoy guest experience, enhancing The Savoy's reputation.
- Accuracy of all related budget, forecasts, and P&L.
- 3 to 5 years' experience in a senior Department Head position within the Rooms Division.
- Experience of hotel renovation would be an advantage.
- A charismatic leader with excellent emotional intelligence and ability to influence others.
- Excellent change management skills.
- Hospitality and/or business degree/diploma an asset.
- Proven effective coaching skills and ability to develop others.
- Highly organized, meticulous attention to detail, planning, and results-oriented.
- Good analytical skills, with the ability to creatively problem solve and operate nimbly in a changing business environment.
- You cope well under pressure and are confident to handle crisis situations.
- Competitive salary and benefits, including pension and life assurance.
- 31 days of holiday, including public holidays (increase to 33 days after 5 years).
- Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
- Special rates for Savoy colleagues and their friends & family, and discount across Accor hotels worldwide.
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends & family.
- Free stay at The Savoy after successful completion of probation.
- 50% discount at our iconic American & Beaufort Bars.
- 50% discount at our world-famous Afternoon Tea.
- 50% discount at our spa and florist.
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
- Colleague gym facility and Virgin Active gym membership discount.
- Employee assistance programme.
- Annual optician reimbursements for eye tests and glasses.
- English language classes.
- Colleague restaurant.
- Local F&B, retail, and gym discounts.
- Interfaith prayer room.
- Wellness room.
- Cycle to work scheme.
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London, Greater London, United Kingdom Sea Containers London Full time{"title": "Director of Rooms", "description": "Lead the Way in Exceptional Guest ExperiencesAs the Director of Rooms at Sea Containers London, you will be responsible for overseeing the seamless operation of our guest accommodations and delivering an outstanding experience to our guests. This leadership role requires a strategic thinker with a passion for...
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London, Greater London, United Kingdom Sea Containers London Full time{"title": "Director of Rooms", "description": "Lead the Way in Exceptional Guest ExperiencesAs the Director of Rooms at Sea Containers London, you will be responsible for overseeing the seamless operation of our guest accommodations and delivering an outstanding experience to our guests. This leadership role requires a strategic thinker with a passion for...
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London, Greater London, United Kingdom Accor Full timeJob Title: Director of Rooms OperationsAt The Savoy, a Fairmont Managed Hotel, we are seeking a highly skilled and experienced Director of Rooms Operations to join our leadership team. As a key member of our Rooms Division, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague...
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London, Greater London, United Kingdom Accor Full timeJob Title: Director of Rooms OperationsAt The Savoy, a Fairmont Managed Hotel, we are seeking a highly skilled and experienced Director of Rooms Operations to join our leadership team. As a key member of our Rooms Division, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague...
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London, Greater London, United Kingdom Accor Full timeJob Title: Director of Rooms OperationsJoin the esteemed team at The Savoy, a Fairmont Managed Hotel, as we seek a highly skilled and experienced Director of Rooms Operations to lead our Rooms Division to new heights.About The SavoyThe Savoy, a renowned leader in the hospitality industry, has a rich history dating back to 1889. Our hotel has played host to...
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