ICT Infrastructure Specialist

1 month ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
Job Title: ICT Infrastructure Specialist

We are seeking an experienced ICT Infrastructure Specialist to join our team in Wakefield. As an ICT Infrastructure Specialist, you will be responsible for the installation, maintenance, and support of all ICT equipment and infrastructure, including servers, PCs, printers, and telecommunications equipment.

Key Responsibilities:
  • Maintain a broad, end-to-end technical understanding of the ICT infrastructure in use across the business.
  • Ensure all ICT equipment and infrastructure are running to their optimum performance.
  • Carry out the execution of change management requests as required.
  • Installation, maintenance, and support of all ICT equipment.
  • Maximising the availability of all ICT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
  • Ensure all devices Anti-Virus and Anti-Spam software is updated.
  • Liaise with contractors or external supply partners and clearly communicate technical issues to achieve successful resolution of incidents.
  • Conducting user equipment trials and testing.
  • Providing technical support to projects and initiatives.
  • React quickly and as necessary to live infrastructure and equipment errors to minimise downtime and resolve the issue(s).
  • Identification of business, security, and compliance risks associated with all equipment and infrastructure.
  • Provide solutions, guidance, and help to user problems wherever possible.
  • Support users in the use of all equipment and relevant infrastructure by providing necessary training and advice.
  • Log and respond to all support calls and provide timely updates/solutions to users and senior management.
  • Liaise with outsourced partners and others on technical issues and project work.
  • Handle confidential information in line with the firm's data security protocols.
  • To constantly monitor and analyse the existing ICT infrastructure with a view to identifying and recommending new and emerging technologies/advancements.
  • To ensure regulatory and legislative compliance whilst enabling the business to improve efficiency and client satisfaction.
  • Identification of business, security, and compliance risks associated with ICT equipment and infrastructure and formulating and reporting a plan to mitigate those risks.
  • Develop and manage the company ICT security policy.
  • Development and implementation of a disaster recovery plan for the business.
  • Ensure regular service of server and network management tasks.
  • Install and configure ICT equipment to a specification requested by senior management.
  • Provide a visible and accessible IT support to employees and guests.
  • Undertake ICT equipment and infrastructure projects from proposal through to delivery.
  • Manage and maintain server/communications room including all racking and cabling.
  • Provide support to the company's video conferencing and AV facilities.
  • Handle confidential information in line with the firm's data security protocols.
  • Design, update and maintain technical documentation relating to IT protocols and procedures.
  • Co-ordinate and facilitate moves around the office.
  • To undertake an active role in the business' organisational development, contributing to change management projects.
  • Taking responsibility for own personal development, in line with agreed annual performance objectives.
Requirements:
  • Previous practical experience of supporting infrastructure within a commercial environment.
  • Essential Technical Skills: Virtual Servers, HP Switching and Configuration, VLANs, Windows Server 2008/2012/2016, AD, DNS, DHCP, IIS, Group Policies, Exchange Server 2007/2010/2013/2016, SQL Server Management 2008/2012/2014, Windows 7 and 10, Server Hardware, Networking and Firewalls, Backup Technologies and Disaster Recovery, Office 365.
  • Desirable Technical Skills: SonicWall, VPN, SSL-VPN, MDM, WiFi networks, Nutanix or alternative Hyper-converged solution, Phone System experience (preferably Mitel), Sage Accounts and Payroll, CCTV System Management, Door/Security Access Management.

We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations. You will listen to others and value diversity.

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