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ICT Support Engineer
2 months ago
We are seeking an experienced ICT Support Engineer to join our team in Huddersfield. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our ICT infrastructure, including servers, PCs, printers, and telecommunications equipment.
Key Responsibilities:- Maintain a broad technical understanding of our ICT infrastructure and be the go-to person for incidents and ad-hoc support requests.
- Ensure all ICT equipment and infrastructure are running at optimal performance, including internal networks, servers, PCs, printers, and telecommunications equipment.
- Carry out change management requests, which may involve out-of-hours work.
- Install, maintain, and support all ICT equipment, including servers, desktop PCs, laptops, telecoms equipment, printers, scanners, and workstations.
- Maximise the availability of all ICT equipment and infrastructure through continuous improvement and proactive maintenance.
- Ensure all devices have up-to-date Anti-Virus and Anti-Spam software and have plans in place to respond to virus outbreaks.
- Liaise with contractors and external supply partners to resolve technical issues.
- Conduct user equipment trials and testing.
- Provide technical support to projects and initiatives.
- React quickly to live infrastructure and equipment errors to minimise downtime.
- Identify business, security, and compliance risks associated with all equipment and infrastructure.
- Provide solutions, guidance, and help to user problems.
- Support users in the use of all equipment and relevant infrastructure.
- Log and respond to all support calls and provide timely updates to users and senior management.
- Liaise with outsourced partners and others on technical issues and project work.
- Handle confidential information in line with our data security protocols.
- Monitor and analyse the existing ICT infrastructure to identify and recommend new technologies and advancements.
- Ensure regulatory and legislative compliance, including Health & Safety requirements for ICT equipment.
- Develop and manage the company ICT security policy.
- Develop and implement a disaster recovery plan for the business.
- Ensure regular service of server and network management tasks.
- Install and configure ICT equipment to a specification requested by senior management.
- Provide a visible and accessible IT support to employees and guests.
- Undertake ICT equipment and infrastructure projects from proposal through to delivery.
- Manage and maintain server/communications room, including racking and cabling.
- Provide support to the company's video conferencing and AV facilities.
- Handle confidential information in line with our data security protocols.
- Design, update, and maintain technical documentation relating to IT protocols and procedures.
- Co-ordinate and facilitate moves around the office.
- Contribute to change management projects and take responsibility for own personal development.
- Previous practical experience of supporting infrastructure within a commercial environment.
- Essential technical skills: Virtual Servers, HP Switching and Configuration, VLANs, Windows Server 2008/2012/2016, AD, DNS, DHCP, IIS, Group Policies, Exchange Server 2007/2010/2013/2016, SQL Server Management 2008/2012/2014, Windows 7 and 10, Server Hardware, Networking and Firewalls, Backup Technologies and Disaster Recovery, Office 365.
- Desirable technical skills: SonicWall, VPN, SSL-VPN, MDM, WiFi networks, Nutanix or alternative Hyper-converged solution, Phone System experience (preferably Mitel), Sage Accounts and Payroll, CCTV System Management, Door/Security Access Management.
We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations. You will listen to others and value diversity.
