ICT Support Engineer
3 weeks ago
Job Summary
We are seeking an experienced ICT Support Engineer to provide in-house support for our infrastructure and ICT-related hardware. The successful candidate will be responsible for maintaining a broad technical understanding of our ICT infrastructure, including servers, PCs, printers, telecommunications equipment, and security systems.
Key Responsibilities
- Maintain and improve the performance of our ICT equipment and infrastructure.
- Ensure the availability of all ICT equipment and infrastructure through proactive maintenance and continuous improvement.
- Install, configure, and support all ICT equipment, including servers, desktop PCs, laptops, and printers.
- Maximise the efficiency of ICT equipment and infrastructure through cost reductions and continuous improvement.
- Liaise with internal stakeholders and external partners to resolve technical issues and ensure successful project outcomes.
- Conduct user equipment trials and testing, and provide technical support to projects and initiatives.
- Monitor Event Logs, Alert Emails, and ticketing tools to quickly respond to live infrastructure and equipment errors.
- Identify business, security, and compliance risks associated with ICT equipment and infrastructure, and formulate plans to mitigate those risks.
- Ensure regulatory and legislative compliance, including Health & Safety requirements for the use of ICT-related equipment.
- Develop and manage the company ICT security policy, and implement a disaster recovery plan.
- Provide a visible and accessible IT support service to employees and guests, including out-of-hours support.
- Manage and maintain server and communications rooms, including racking and cabling.
- Provide support to the company's video conferencing and AV facilities, and assist users with general queries.
- Design, update, and maintain technical documentation, and ensure it is shared with other staff members.
- Co-ordinate and facilitate moves around the office, and contribute to change management projects.
- Take responsibility for personal development, in line with agreed annual performance objectives.
Requirements
The ideal candidate will have experience in ICT support and infrastructure management, with a strong understanding of technical concepts and systems. They will be able to work collaboratively with internal stakeholders and external partners, and have excellent communication and problem-solving skills.
The successful candidate will have a strong technical background, with experience in ICT hardware and software, including servers, PCs, laptops, printers, and security systems. They will be familiar with virtual servers, VLANs, Windows Server, DNS, DHCP, IIS, Group Policies, Exchange Server, SQL Server Management, and other relevant technologies.
The candidate will also have experience with backup technologies and disaster recovery, and be familiar with Office 365, SonicWall, VPN, SSL-VPN, MDM, WiFi networks, Nutanix, Hyper-converged solutions, phone systems, and CCTV systems.
What We Offer
As an ICT Support Engineer with Interface Recruitment UK, you will have the opportunity to work with a dynamic team and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced ICT professional looking for a new challenge, please apply today.
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