ICT Support Specialist
2 weeks ago
We are looking for a skilled ICT Support Specialist to join our team at Interface Recruitment UK. This is an exciting opportunity to work with a dynamic organization that values continuous improvement and high service levels.
The successful candidate will provide high-level technical support to our clients, ensuring their productivity through effective use of our IT systems. Key responsibilities include investigating and resolving IT incidents, maintaining excellent client relationships, and contributing to the development of our IT knowledge base.
We are looking for a proactive and organized individual with excellent communication and technical skills. A background in IT service delivery and experience with Microsoft technologies would be beneficial.
Key Responsibilities:- Investigate and resolve IT incidents and service requests in a timely and efficient manner.
- Provide technical support to clients via phone, email, and in-person.
- Contribute to the development of our IT knowledge base and procedures.
- Work collaboratively with internal teams to enhance service delivery.
- 1st and 2nd line IT support experience.
- Excellent communication and technical skills.
- Experience with Microsoft technologies, including desktop operating systems and applications.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Accreditation in Microsoft technologies.
- Experience with IT service management tools and processes.
- Knowledge of current IT security threats and best practices.
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