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TikTok Client Manager
2 months ago
We are seeking a highly motivated and experienced TikTok Client Manager to join our team at Toucan. As a key member of our digital marketing team, you will be responsible for managing and optimizing our clients' presence on the TikTok marketplace.
Key Responsibilities- Marketplace Management: Manage the day-to-day operations of our clients' TikTok marketplace store, including product listings, pricing, promotions, and inventory management.
- Client Relationships: Liaise with senior stakeholders, helping to maintain and build positive client relationships while delivering success for our clients in their online sales objectives.
- Content Strategy: Implement engaging content strategies to showcase products and drive user engagement on TikTok. Collaborate with the creative team to produce high-quality video content.
- Campaign Execution: Execute marketing campaigns on TikTok, including sponsored posts, influencer collaborations, and paid advertisements. Monitor and analyze campaign performance to optimize ROI.
- Data Analysis: Utilize analytics tools to track and report on key performance metrics such as sales, traffic, conversion rates, and customer engagement. Use data-driven insights to make informed decisions and improvements.
- Customer Engagement: Foster a positive customer experience by managing customer interactions, addressing inquiries, and resolving issues in a timely manner. Monitor reviews and feedback to enhance service quality.
- Market Research: Stay up-to-date with the latest trends and developments on TikTok and in the broader social commerce landscape.
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- Excellent content creation skills, including video production and editing.
- Previous client management experience.
- Confident and ambitious candidate that enjoys networking and building strong relationships.
- Experience in using analytics tools to interpret data and drive actionable insights.
- Creative thinker.
- Flexible working policy with a mix of home and office working.
- Vitality health insurance.
- Option to work remotely for up to 3 weeks from any country in the world.
- Birthday off every year.
- Regular team social events and trips.
- Comprehensive and ongoing training and development.
- Access to our brand-new office in Westfield shopping centre.
- Hybrid working model with flexible working hours.
