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Regional Facilities Management Specialist
2 months ago
Location: Denham
Contract: Permanent
Hours: 37.5 hours per week
Salary: £48,000 to £53,000, plus car allowance
Job SummaryThe Regional Facilities Manager will be responsible for overseeing the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract, primarily covering an allocated cluster of sites across the North of England and Scotland, with travel and overnight stays required.
Main Responsibilities- Lead the transition and delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
- Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
- Work with purchasing to onboard incumbent service providers which are to be retained.
- Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services, identifying opportunities for cost reduction and/or quality improvement.
- Attend regular Customer project meetings, in person or virtually as required, and report.
- Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
- Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
- Visit customer operations sites regularly, as required based on site size and service scope.
- Own & develop customer relationships within the assigned region and across the account.
- Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities, preparing and presenting business cases for initiatives which appear viable and add value.
- Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
- Experience in delivery of facilities management services (soft and hard)
- Experience of managing operations at multiple sites
- History of positive customer engagement
- Awareness of commercial mechanisms in Facilities Management outsourcing
- Experience in controlling costs and managing budgets
- Experience of working in a customer-facing environment
- Experience of scoping customer requirements and delivering against standards
- Experience of working to and developing operational processes
- In-depth knowledge of Health and Safety legislation
- Experience of leading and managing teams and individuals
- Knowledge of HR policies and procedures
- 7.5% Pension Contribution
- £4,888 Car allowance
- Life assurance x 4 Annual Salary
- 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
- The opportunity to purchase additional annual leave, up to a maximum of one week;
- Company cycle to work scheme (subject to the satisfactory completion of a probation period)
- Long-service awards;
- The ability to join an enhanced sick pay scheme;
- An Employee Assistance Programme.
