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Customer Service Representative
2 months ago
We are seeking a highly skilled and passionate Customer Service Executive to join our team at Buzz Bingo. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a consistently high level of service.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communication: Develop and maintain effective communication with customers through various channels, including phone, email, and live chat.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and efficient manner.
- Team Collaboration: Work closely with other team members to achieve business objectives and improve customer satisfaction.
- Continuous Improvement: Stay up-to-date with company policies and procedures, and make recommendations for process improvements.
- Experience: 2 years of experience in a customer-facing role, preferably in a fast-paced environment.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a team environment.
- Knowledge: Strong knowledge of customer service principles and practices, with the ability to apply this knowledge in a real-world setting.
- Competitive Salary: A competitive salary and benefits package, including 33 days annual leave and options to buy additional leave.
- Opportunities for Growth: Opportunities for career advancement and professional development, including training and education programs.
- Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
