Senior CX Researcher

2 months ago

Solihull, Solihull, United Kingdom Gymshark Full time

About the Role:

We are seeking a highly skilled Senior CX Researcher to join our Customer Experience team as a Brand Insights Lead. As a key member of our team, you will be responsible for delivering actionable insights that drive business growth and customer satisfaction.

Key Responsibilities:

  • Lead the delivery of brand health tracking and coordinate our community research panel to gain a deep understanding of our customers and their needs.
  • Utilize a range of qualitative and quantitative research techniques to identify business opportunities and develop strategic recommendations.
  • Collaborate with cross-functional teams to integrate research findings into business decisions and drive change.
  • Develop and maintain strong relationships with stakeholders to ensure research insights are effectively communicated and utilized.
  • Manage multiple projects simultaneously, prioritizing tasks and proactively addressing risks and blockers.

Requirements:

  • Proven experience in leading research projects and delivering actionable insights to drive business growth.
  • Strong understanding of research methodologies and ability to synthesize data from various sources.
  • Excellent communication and presentation skills, with the ability to effectively communicate complex research findings to both technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.

About Us:

Gymshark is a rapidly growing company that is passionate about uniting the conditioning community. We believe in empowering individuals to reach their full potential and live a healthy, active lifestyle. Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovative research and insights.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including private medical insurance, pension contributions, and life assurance.
  • A flexible working culture that supports work-life balance.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A collaborative and inspiring working environment that fosters creativity and innovation.

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