Pre-Sales Engineer
2 weeks ago
At Dahua UK & Ireland, we are seeking a highly skilled Pre-Sales Engineer to join our team. As a key member of our sales team, you will play a pivotal role in delivering our high-quality products, solutions, and services to our customers.
Main Responsibilities:
- Provide technical support and guidance to sales staff and customers on all aspects of video surveillance equipment, including troubleshooting and integration with third-party companies.
- Maintain strong relationships with distributors, system integrators, and installers, and gather feedback on our products to improve our offerings.
- Collaborate with our Headquarter to stay up-to-date on new product lines and technical issues.
- Conduct site surveys, customer training/demos, project support, and product promotion to the market, and provide product pre-sales promotion to channel customers.
- Test and diagnose faults, and undertake repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers, and help them improve their technical knowledge.
- Consolidate demand, gather product information and feedback from the market, and report back to the product department for product improvement and planning.
- Provide project support, including helping customers prepare tender documents, and making project tenders according to required standards.
- Cooperate with our Marketing Team to develop promotional materials for customers, and participate in training sessions for new starters in the Technical Department.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products;
- Ability to handle pressures;
- Ability to learn new technologies fast;
- Positive attitude;
- Initiative, honesty, and integrity.
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