Pre-Sales Engineer

2 weeks ago

London, United Kingdom Dahua UK & Ireland Full time
Job Title: Pre-Sales Engineer

At Dahua UK & Ireland, we are seeking a highly skilled Pre-Sales Engineer to join our team. As a key member of our sales team, you will play a pivotal role in delivering our high-quality products, solutions, and services to our customers.

Main Responsibilities:

  • Provide technical support and guidance to sales staff and customers on all aspects of video surveillance equipment, including troubleshooting and integration with third-party companies.
  • Maintain strong relationships with distributors, system integrators, and installers, and gather feedback on our products to improve our offerings.
  • Collaborate with our Headquarter to stay up-to-date on new product lines and technical issues.
  • Conduct site surveys, customer training/demos, project support, and product promotion to the market, and provide product pre-sales promotion to channel customers.
  • Test and diagnose faults, and undertake repair of video surveillance equipment.
  • Provide product training to technical engineers for our channel customers, and help them improve their technical knowledge.
  • Consolidate demand, gather product information and feedback from the market, and report back to the product department for product improvement and planning.
  • Provide project support, including helping customers prepare tender documents, and making project tenders according to required standards.
  • Cooperate with our Marketing Team to develop promotional materials for customers, and participate in training sessions for new starters in the Technical Department.

Key Attributes:

  • Full clean UK driving license;
  • Right to work in the UK;
  • Prior experience in a technical support role;
  • Good customer service skills and communication skills;
  • Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products;
  • Ability to handle pressures;
  • Ability to learn new technologies fast;
  • Positive attitude;
  • Initiative, honesty, and integrity.

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