Pre-Sales Engineer

2 weeks ago

London, United Kingdom Dahua UK & Ireland Full time

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time


Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.



Main Responsibilities:

The Pre-Sales Engineer is required to deliver the following key tasks:


  • Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
  • Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
  • Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
  • Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
  • Test and diagnose faults and undertaking repair of video surveillance equipment.
  • Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
  • Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
  • Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
  • Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business
  • Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.


Key Attributes:

  • Full clean UK driving license;
  • Right to work in the UK;
  • Prior experience in a technical support role;
  • Good customer service skills and communication skills;
  • Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
  • Good at handling pressures
  • The ability to learn new technologies fast
  • A positive attitude
  • Initiative, honesty and integrity

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