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IT Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to join our team in Neath, working on a part-time, permanent basis. This role will involve working in our office Monday to Friday and from home on weekends.
Key Responsibilities:- Respond to customer support requirements and deal with alerts from our monitoring systems.
- Work with the Service Desk Team Leader and wider support team to address recurring technical issues and identify training or documentation requirements.
- Manage communication with clients via the service desk portal, phone, and email, ensuring a high level of interactive communication and keeping clients updated on issue resolution.
- Identify client issues during proactive performance checks of customer systems and ensure maximum uptime and performance.
- Excellent written and verbal communication skills.
- Experience working in a technology-led support team.
- Knowledge of CCTV and hardware assembly, as well as SQL skills, including understanding of database structures and query language.
- Hybrid working with weekly visits to our Neath office.
- 20 hours to be worked on a rotational two-week rota, including every other weekend.
- Healthcare cash plan.
- Staff benefits designed to suit your lifestyle.
- 25 days holiday pro rata.
- Cycle to work scheme.
We are a leading supplier of intelligent traffic enforcement and management solutions and a provider of smart city solutions. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.
