System Configuration Specialist

2 weeks ago


Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time
System Configuration Specialist Role

This is an exciting opportunity for a skilled System Configuration Specialist to join Marston Holdings' technical team. As a key player in our growth strategy, you will be responsible for the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications. Your expertise will be invaluable in ensuring the smooth operation of our Videalert and Vortex services.

Key Responsibilities:
• Build and maintain relationships with other department teams to support projects for new clients and provide knowledge transfer to our service desk team for existing clients.
• Create and maintain accurate technical documents and data in our management system.
• Provide guidance to workshop technicians to prevent and resolve issues during the build process.
• Gather and understand client configuration requirements, providing guidance on kit configuration and assistance with installations and relocation configuration.
• Test new releases from the development team based on a clearly defined acceptance criteria to confirm suitability for deployment or make recommendations.

Requirements:
• IT-related qualifications or working towards them
• Hands-on experience in system configuration, including deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications
• Working knowledge of Windows and/or Linux OS
• Knowledge and experience with hardware setup
• Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively
• Ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability
• Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes

What We Offer:
• Full-time, permanent role with 37.5 hours per week – remote based with some occasional travel
• Salary of £40,000 per annum
• 26 days holiday + bank holidays
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
• Enhanced Maternity and Paternity Package (subject to eligibility)

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