System Configuration Specialist
4 weeks ago
Marston Holdings is a leading provider of intelligent traffic enforcement and management solutions, as well as smart city solutions that deliver high productivity at low operational cost. We are seeking a skilled System Configuration Consultant to join our technical team.
Key Responsibilities:- Build and maintain relationships with other department teams to support projects for new clients and provide knowledge transfer to our service desk team for existing clients.
- Create and maintain accurate technical documents and data in the company's management system.
- Provide guidance to workshop technicians to prevent and resolve issues during the build process.
- Gather and understand client configuration requirements, provide guidance on kit configuration, assist with installations and relocation configuration, complete testing and optimisation sessions, and take client feedback.
- Test new releases from the development team based on a clearly defined acceptance criteria to confirm suitability for deployment or make recommendations.
- Support and manage the system implementation process through planning, build, test, rollout, and handover to support.
- Assist the helpdesk team, carry out system checks, and react to system-generated alerts or client issues to troubleshoot issues and ensure maximum system uptime.
- IT-related qualifications or working towards.
- Hands-on experience in system configuration, including deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications.
- Working knowledge of Windows and/or Linux OS.
- Knowledge and experience with hardware setup.
- Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively.
- The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability.
- Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes.
- Full-time, permanent role with 37.5 hours per week - remote based with some occasional travel.
- Salary - £40,000 per annum.
- 26 days holiday + bank holidays.
- Healthcare cash plan.
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
- Enhanced Maternity and Paternity Package (subject to eligibility).
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