Financial Support Specialist

4 days ago


Chatham, Kent, United Kingdom OSB Group Full time
About the Role

The Financial Support team at OSB Group is seeking a talented individual to join their team as a Financial Support Consultant. This role is a key part of our customer-focused approach, working with customers to find the best outcome for their financial needs.

Key Responsibilities
  • Respond to customer enquiries in a timely and efficient manner, adhering to our Financial Support Policies.
  • Utilise a suite of initiatives to identify long-term solutions that meet both customer and business needs, seeking support and guidance where necessary.
  • Ensure all solutions agreed with customers are sustainable and take into consideration their personal circumstances.
  • Adhere to our Call Model principles during all customer interactions, displaying a continued improvement and ensuring an appropriate result for the customer and business is achieved in all calls.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears, with particular emphasis on treating customers fairly (TCF).
What We Offer

We offer a competitive salary, discretionary annual bonus opportunity, and a range of benefits including 28 days annual leave, contributory pension, life assurance, and access to private medical insurance and medical cash plan.

Requirements
  • Previous experience in a collections role or delivering excellent customer service within a financial services setting.
  • Experience working within a regulated environment.
  • Comfortable speaking to customers on the phone and dealing with a high volume of calls.
  • Strong verbal negotiation, communication, empathy, and listening skills.
What to Do Next

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please apply now. We look forward to hearing from you.



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