Current jobs related to Financial Support Specialist - Chatham, Kent - Lendable
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe Financial Support team at OSB Group is seeking a skilled and enthusiastic individual to join their team as a Financial Support Specialist. In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts, maintaining a proactive collections strategy.You will be responsible for tailoring...
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a skilled Financial Support Specialist to join their team. As a key member of the Financial Support team, you will play a crucial role in working with customers to find the best outcome for their financial needs.As a Mortgage Collections Professional, you will be responsible for efficient and timely collections activity...
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is a leading fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators and problem-solvers who are passionate about creating a better financial experience for our customers.The RoleWe're seeking a highly skilled Financial Support Specialist to join our team....
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is a leading fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators and problem-solvers who are passionate about creating a better financial experience for our customers.The RoleWe're seeking a highly skilled Financial Support Specialist to join our team....
-
Financial Support Specialist
4 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeFinancial Support SpecialistThe OSB Group's Financial Support Team is dedicated to delivering exceptional support to our customers who are experiencing financial difficulties. Our team focuses on providing tailored solutions to help customers overcome mortgage payment challenges.Key Responsibilities:Conduct thorough discussions with customers to understand...
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique...
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom Lendable Full timeAbout the RoleAt Lendable, we're on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. As a Financial Support Specialist, you'll play a crucial role in ensuring our customers receive the best possible experience. Your primary responsibility will be to interact with customers who are experiencing financial difficulties,...
-
Financial Support Consultant
2 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe Financial Support team at OSB Group is looking for a skilled Collections Specialist to join their team. As a Collections Specialist, you will be responsible for efficiently and timely collections activity on a portfolio of mortgage accounts, maintaining a proactive collections strategy.Key Responsibilities:Respond to all enquiries, whether...
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom OSB Group Full timeJob SummaryWe are seeking a skilled Financial Support Specialist to join our team at OSB Group. As a key member of our Financial Support Team, you will play a crucial role in supporting customers experiencing financial difficulties.Key ResponsibilitiesProvide effective financial support to customers in arrears, ensuring compliance with statutory and...
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts, maintaining a proactive collections strategy.Key ResponsibilitiesRespond to all enquiries,...
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom OSB Group Full timeAbout the RoleThe Financial Support team at OSB Group is seeking a talented individual to join their ranks as a Financial Support Consultant. In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts, maintaining a proactive collections strategy.Key ResponsibilitiesRespond to all enquiries,...
-
Financial Support Specialist
4 weeks ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is a fintech company on a mission to make consumer finance amazing. We're building one of the world's leading fintech companies, and we're looking for a Financial Support Agent to join our team.Job SummaryWe're seeking a highly skilled Financial Support Agent to work with customers experiencing financial difficulty. You will interact...
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is a leading fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators and problem-solvers who are passionate about creating a better financial experience for our customers.The RoleWe're seeking a highly skilled Financial Support Agent to join our team in...
-
Financial Support Specialist
1 month ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is a leading fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators and problem-solvers who are passionate about creating a better financial experience for our customers.The RoleWe're seeking a highly skilled Financial Support Agent to join our team in...
-
Financial Support Specialist
3 weeks ago
Chatham, Kent, United Kingdom Lendable Full timeAbout the RoleThe Financial Support team at Lendable is responsible for working with customers experiencing financial difficulty and struggling to make their contractual payments. Our primary goal is to interact with customers to understand their circumstances and offer a solution that is both affordable and sustainable, meeting their individual needs.Your...
-
Financial Support Specialist
1 week ago
Chatham, Kent, United Kingdom zeroG - AI in Aviation Full timeAbout LendableLendable is on a mission to make consumer finance amazing by building one of the world's leading fintech companies.We're off to a strong start, among the fastest-growing tech companies in the UK.We've rebuilt consumer finance products from scratch: loans, credit cards, and car finance.You'll drive a material impact on Lendable's direction and...
-
Financial and Contractual Specialist
3 weeks ago
Chatham, Kent, United Kingdom beBee Professionals Full time £35,000 - £45,000We are looking for a Financial and Contractual Specialist to join our construction team. In this role, you will be responsible for managing the financial and contractual aspects of our construction projects, ensuring that costs are controlled and budgets are met.Key Responsibilities:Estimate costs for construction projects and prepare detailed quantity...
-
Financial Estimator and Contract Specialist
4 weeks ago
Chatham, Kent, United Kingdom beBee Professionals Full time £35,000 - £45,000beBee Professionals is looking for a Financial Estimator and Contract Specialist to join our construction team. The ideal candidate will have a strong background in financial analysis and contract negotiation, with excellent communication and negotiation skills.Key Responsibilities:Develop and manage project budgets and financial estimates.Negotiate...
-
Senior Financial Planning Specialist
3 weeks ago
Chatham, Kent, United Kingdom Premier Jobs UK Full timeJob Summary: We are seeking an experienced Financial Advisor to join our team at Premier Jobs UK. As a Senior Financial Planning Specialist, you will be responsible for providing high-quality, long-term advice to clients with assets of £200k - £500k. You will benefit from our established infrastructure, which includes excellent back office support, proven...
-
Financial Operations Specialist
4 weeks ago
Chatham, Kent, United Kingdom Page Personnel Sales Full timeJob Title: Assistant Management Accountant About Our Client Page Personnel Sales is seeking a highly skilled Assistant Management Accountant to join their team. As a key member of the finance department, you will be responsible for providing financial support and guidance to the management team. Responsibilities * Manage the day-to-day financial...
Financial Support Specialist
2 months ago
Lendable is a leading fintech company on a mission to revolutionize consumer finance by making it faster, cheaper, and friendlier. We're a team of innovators and problem-solvers who are passionate about delivering exceptional customer experiences.
The RoleWe're seeking a highly skilled Financial Support Specialist to join our team. As a Financial Support Specialist, you will be responsible for interacting with customers who are experiencing financial difficulties and struggling to make their contractual payments. Your primary goal will be to understand their circumstances and offer solutions that are both affordable and sustainable.
Your Key Responsibilities- Ensure all customer contact is conducted to the highest standard and quality monitoring results are consistently achieved.
- Ensure process and policy adherence, highlighting processes to management which may require enhancement.
- Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met.
- Support customers ensuring interactions are assessed against Lendable's quality assurance scorecard and delivering meaningful and tailored responses.
- Identify opportunities for product and process improvement to better serve customers, escalating where appropriate any identified risks or potential risks that are a risk to achieving good customer outcomes.
- Support other areas within Operations to meet operational performance if required.
- Meeting defined individual and team performance targets to ensure delivery of key business and good customer outcomes are evidenced and met.
- Identifying and recording customer dissatisfaction against Lendable's processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.
- Signpost customers to relevant free debt charities, alternatively, identifying appropriate charities based on the customers' individual needs and circumstances.
- Identifying vulnerable customers and ensuring vulnerable processes and policies are adhered to to support customers who may be vulnerable.
- Minimum 6 months of Financial Support/Collections experience preferable.
- Previous cards experience desirable.
- Previous experience of working to target desirable.
- Previous experience of working in a customer contact/facing role essential (if no previous work experience, able to evidence competencies which demonstrate capability).
- A logical and methodical approach to evaluating individual circumstances to identify appropriate solutions based on a customer's circumstances.
- Strong communication skills both written and verbal to support customers across Lendable's channels.
- Strong prioritisation skills, ability to organise.
- Resilient and calm approach when faced with difficult situations.
- Able to adapt written and verbal communication to suit an individual's needs.
We're a company that values our employees' well-being and offers a range of benefits to support their physical and mental health. We're an equal opportunity employer and are committed to creating an inclusive and open workspace. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we'd love to hear from you.
