Financial Support Specialist

1 month ago


Chatham, Kent, United Kingdom OSB Group Full time
Job Summary

We are seeking a skilled Financial Support Specialist to join our team at OSB Group. As a key member of our Financial Support Team, you will play a crucial role in supporting customers experiencing financial difficulties.

Key Responsibilities
  • Provide effective financial support to customers in arrears, ensuring compliance with statutory and regulatory requirements.
  • Undertake complex financial support, litigation, and receivership activities, utilizing your expertise to achieve fair customer outcomes.
  • Act as a coach and role model, supporting the development of less experienced team members.
Requirements
  • Proven track record in providing support to customers experiencing mortgage arrears.
  • Demonstrated proficiency in undertaking complex financial support, litigation, and receivership activities.
  • Skilled in providing bespoke support to vulnerable customers.
What We Offer
  • Discretionary annual bonus opportunity of up to 15%.
  • 28 days annual leave plus bank holidays.
  • Contributory pension (8% employer, 5% employee).
  • Life Assurance (4x salary) plus Group Income Protection.
  • Access to Private Medical Insurance and Medical Cash Plan.
  • Additional benefits, including Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving, and Save as you Earn scheme.

At OSB Group, we value diversity and inclusion, and we are committed to creating a collaborative and engaging environment. If you are passionate about delivering excellent customer outcomes and have a proven track record in financial support, we encourage you to apply for this exciting opportunity.



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