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Service Manager

2 months ago


Lincoln, Lincolnshire, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time
About the Role

We are seeking an experienced and enthusiastic Service Manager to lead our Memory Assessment & Management County Wide Service in Lincolnshire. This will be a new service supporting the population of Lincolnshire who are experiencing problems with their memory and/or other cognitive difficulties such as with language or attention and/or personality/behavior changes.

This role will be key to the mobilization and implementation of the new service. If you have a passion for service development and an interest in Dementia, this role is a great opportunity to be part of an exciting new service.

Key Responsibilities
  • To take responsibility for the operational management and leadership of the Memory Assessment & Management Services in Older People & Frailty Division.
  • To provide leadership that ensures local service development and delivery in designated areas of responsibility reflects national policy, priorities, and best practice.
  • To lead and assist in the continuous improvement of services through close working relationship with quality improvement and assurance lead in the division.
  • To contribute to the planning, implementation, and monitoring of the Trust and Divisional service plans.
  • To be responsible for the operational management and leadership of the services within designated areas of responsibility.
  • To be responsible for ensuring that the services within designated areas of responsibility deliver high-quality, safe, and supportive care to service users and their families.
  • To be responsible for ensuring that all staff operate within mental health legislation.
  • To be responsible for the management and control of designated budgets ensuring the effective use of finances and staffing resource.
  • To be responsible for identifying financial pressures, cost improvements, and effective use of resources within designated areas of responsibility.
  • To ensure that all staff are aware of policies, procedures, and protocols and work within their framework.
  • To manage HR issues in conjunction with the Team Co-Ordinators and HR and take remedial action where necessary.
  • To manage complex professional/clinical competency and capability issues and take responsibility for implementation of any resultant actions for the individual or service.
  • To lead on recruitment & retention of staff within designated areas of responsibility.
  • To participate on the Silver or tactical on-call rota.
  • To liaise with stakeholders to continue to develop the service.
Person Specification
  • Qualifications
    • Essential
      • Relevant professional qualification
      • Management training or proven ability to manage a team.
      • Evidence of continued professional development at degree level or equivalent experience.
    • Desirable
      • Education to master's level (or equivalent) in relevant area
      • Management/leadership qualification
      • Other relevant clinical qualification
  • Experience
    • Essential
      • Experience of implementing significant changes in working practices
      • At least two years' experience using a range of leadership and management skills in a management role within a multi-disciplinary team.
      • Sound knowledge of current issues in the care of Older People with mental health problems
      • Experience of assessment and casework which meets the needs of people within the older people & frailty function and dementia pathway who require support and treatment in the community and ability to engage a team to implement this in a systematic way.
      • Evidence of a flexible and sensitive approach to care and service provision
      • Working knowledge of all relevant legislation associated with mental health care, including MHA, Community Care Act, CPA, and Human Rights Act and Continuing Care and Decision Support Tool processes
      • Working knowledge and understanding of the role of Social Care and relationship with health
    • Desirable
      • Formal research experience
      • Previous service development experience
  • Special Requirements
    • Essential
      • Ability to travel independently throughout the county without the use of public transport
  • Skills
    • Essential
      • Specialist knowledge and application of current best practice in Mental Health
      • Ability to contribute to strategic planning
      • Resolution of conflict/professional/ethical issues
      • Effective leadership skills
      • Planning and decision-making skills
      • Knowledge and application of current mental health policy and practice
      • Ability to establish professional boundaries and resolve operational issues
      • Audit and research skills
      • Ability to motivate staff and achieve goals through the actions of others
      • Ability to recognize and work through resistance to change
      • Presentation and training skills
      • Ability to maintain effective working relationships and good communication with relevant stakeholders
      • Knowledge and application of effective time management and prioritization skills
      • Ability to reflect on and critically appraise own performance
      • Information Technology skills and knowledge