Fibre Network Engineer

4 days ago


Milton Keynes, Milton Keynes, United Kingdom CityFibre Full time
About the Role

As a Customer Field Engineer at CityFibre, you will play a crucial role in delivering exceptional customer experiences by installing and maintaining our full fibre network. With a strong focus on customer satisfaction, you will work closely with our customers to resolve any issues and ensure a seamless service delivery.

Key Responsibilities
  1. Complete fibre installations and connections for residential and business customers, ensuring a high level of quality and attention to detail.
  2. Resolve service incidents and escalations in a professional and timely manner, providing excellent customer service and communication.
  3. Participate in an on-call rota to provide emergency response for network or customer issues, demonstrating a commitment to continuous improvement and customer satisfaction.
Requirements

We are looking for experienced engineers with a strong background in fibre installation and maintenance. You must have a valid UK driving license, with no more than 6 penalty points, and hold relevant qualifications such as NRSWA O1, Openreach PIA S007 Sub-Duct and Cable Installation, and SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils. Desirable qualifications include NRSWA LA, SA020 MDU Installations and SA022 Track and Locate underground Services, and Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA.

About CityFibre

CityFibre is a leading provider of wholesale connectivity to multiple business and consumer service providers, local authorities, and mobile operators. Our goal is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. We are committed to providing equal opportunities to people from all backgrounds and commitments, and offer training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.



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