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Digital Workplace Business Change Lead
2 months ago
The European Bank for Reconstruction and Development (EBRD) is seeking a highly skilled Digital Workplace Business Change Lead to drive the successful adoption and utilisation of digital workplace tools and technologies within the organisation.
Key Responsibilities:- Gather core information about the groups/teams to build a clear view of their structure, use cases, data requirements etc.
- Develop and implement change management strategies to support the adoption of digital workspace tools.
- Engage with stakeholders at all levels to ensure buy-in and support for digital initiatives.
- Guide the defined users through the required preparatory activities to ensure they are completed in time for the planned deployment schedules.
- Build a business change champion network and foster strong relationships within the Business.
- Design and execute adoption programs to increase usage and proficiency of digital workplace solutions.
- Conduct training sessions and create user-friendly documentation to support end-users.
- Signpost users to training material and support processes to ensure they are prepared to use the new tools and feel confidence in their user experience.
- Monitor and analyse adoption metrics/KPIs to assess the effectiveness of initiatives and make improvements.
- Develop and execute comprehensive communication plans to inform and engage employees about digital workplace changes.
- Create and distribute engaging content through various channels (emails, intranet, webinars, etc.).
- Act as a liaison between IT and business units to ensure clear and consistent messaging.
- Facilitate workshops and meetings to gather feedback and provide updates on digital workplace initiatives.
- Serve as the main point for all communication related to digital workplace changes.
- Management and update of the Adoption Team's core products e.g. master tracker, templates, plans.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, Communications, or related field.
- Minimum of 5 years of experience in change management, user adoption, and communications within a digital or IT environment.
- Proven track record of successfully managing business change and driving user adoption of digital tools.
- Strong understanding of digital workplace technologies (e.g., Microsoft 365, M365 Copilot collaboration tools).
- Experience in developing and implementing communication strategies for large-scale projects.
- Proficiency in creating training materials and conducting training sessions.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Creative thinking and problem-solving abilities.
- Experience in project management tools and techniques.
- Evaluate business stakeholder feedback as part of the project's lessons learned process.
- Help others by undertaking general tasks not related to their discipline when required.
- Motivate self and others to continually reflect and adapt to improve quality and delivery cadence.
- A diligent and conscientious completion of work on time and to an agreed, acceptable level of quality.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
- A working culture that embraces inclusion and celebrates diversity;
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
