Digital Workplace Business Change Adoption Lead

4 weeks ago

London, Greater London, United Kingdom The European Bank for Reconstruction and Development Full time

About the Role

The European Bank for Reconstruction and Development is seeking a highly skilled Digital Workplace Business Change Adoption Lead to drive the successful adoption and utilisation of Digital Workplace tools and technologies within the organisation.

Key Responsibilities

Change Management:

Develop and implement change management strategies to support the adoption of digital workspace tools, identify potential barriers to change and devise mitigation strategies, and engage with stakeholders at all levels to ensure buy-in and support for digital initiatives.

User Adoption:

Design and execute adoption programs to increase usage and proficiency of digital workplace solutions, conduct training sessions and create user-friendly documentation to support end-users, and monitor and analyse adoption metrics/KPIs to assess the effectiveness of initiatives and make improvements.

Communication:

Develop and execute comprehensive communication plans to inform and engage employees about digital workplace changes, manage the T-minus comms activity for the groups/teams, and act as a liaison between IT and business units to ensure clear and consistent messaging.

Stakeholder Engagement:

Build and maintain relationships with key stakeholders to understand their needs and ensure alignment with business objectives, facilitate workshops and meetings to gather feedback and provide updates on digital workplace initiatives, and serve as the main point for all communication related to digital workplace changes.

Requirements


• Bachelor's degree in Business Administration, Information Technology, Communications, or related field.


• Minimum of 5 years of experience in change management, user adoption, and communications within a digital or IT environment.


• Proven track record of successfully managing business change and driving user adoption of digital tools.


• Strong understanding of digital workplace technologies (e.g., Microsoft 365, M365 Copilot collaboration tools).


• Experience in developing and implementing communication strategies for large-scale projects.


• Proficiency in creating training materials and conducting training sessions.


• Excellent verbal and written communication skills.


• Strong leadership and interpersonal skills.


• Ability to work collaboratively with diverse teams.


• Analytical mindset with the ability to interpret data and make data-driven decisions.


• Creative thinking and problem-solving abilities.


• High level of adaptability and resilience in a fast-paced environment.


• Experience in project management tools and techniques.


• Evaluate business stakeholder feedback as part the project's lessons learned process.


• Help others by undertaking general tasks not related to their discipline when required.


• Motivate self and others to continually reflect and adapt to improve quality and delivery cadence.


• Maintain and improve your own skillset to ensure it stays relevant to the products being delivered.


• A diligent and conscientious completion of work on time and to an agreed, acceptable level of quality.


• Ensure this scope of services is successfully transitioned to the confirmed Third Party Provider and the knowledge transfer complete.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience. You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital transformation at the heart of what we do.

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