Service Advisor

7 days ago


Watford, Hertfordshire, United Kingdom The Recruitment Solution (London) Ltd Full time
Service Advisor Job Description

The Recruitment Solution (London) Ltd is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.

Key Responsibilities:
  • Meet and greet customers, providing a warm and welcoming experience
  • Book in vehicles and manage the service process from start to finish
  • Raise and close job cards, ensuring accurate and timely completion of work
  • Gain authorizations for work to be carried out, maintaining strong relationships with customers
  • Liaise with the workshop team to ensure seamless communication and efficient workflow
  • Arrange courtesy cars using the One Link system, providing a convenient and hassle-free experience for customers
  • Cost, invoice, and hand over vehicles to customers, identifying opportunities to upsell and increase revenue
Requirements:
  • Proven experience in a main dealer environment, with a strong background in customer service and sales
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Knowledge of RTC, One Link, and Kerridge systems, with the ability to adapt to new technology
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
Benefits:
  • Fantastic career opportunities for growth and development
  • State-of-the-art resources and training to support your success
  • Company pension scheme and performance bonus
  • Enhanced family planning policy and share save scheme
  • Long service holiday reward and birthday off

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