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Automotive Service Advisor

2 months ago


Watford, Hertfordshire, United Kingdom Company: Full time
Job Description:

Company: Sytner Group

Job Title: Automotive Service Advisor

About the Role:

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Mercedes-Benz of Watford. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.

Key Responsibilities:

  • Provide outstanding customer service and support to ensure customer satisfaction
  • Inform and consult with customers on vehicle servicing and maintenance
  • Liaise with technicians and workshop control to ensure timely completion of vehicle repairs
  • Offer expert advice on our products and services to customers
  • Work collaboratively with the team to achieve sales and customer satisfaction targets

About You:

We are looking for an individual with excellent communication and interpersonal skills, who is able to build strong relationships with customers and colleagues alike. You will have a willingness to learn and progress, with a strong attention to detail and organizational skills. Previous experience in a customer-facing role is desirable, but not essential.

What We Offer:

  • Industry-leading benefits package
  • Enhanced holiday entitlement
  • Maternity, paternity, and adoption pay
  • Career development opportunities
  • Recognition of long service
  • Discounted car schemes
  • High street discounts
  • Cycle to work scheme

Our Values:

We are committed to creating an inclusive and equitable environment where everyone feels valued and respected. We welcome applications from individuals from diverse backgrounds and are proud to offer a range of benefits and support to ensure our colleagues can thrive in their roles.