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Automotive Service Advisor
2 months ago
Company: Sytner Group
Job Title: Automotive Service Advisor
About the Role:
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Mercedes-Benz of Watford. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.
Key Responsibilities:
- Provide outstanding customer service and support to ensure customer satisfaction
- Inform and consult with customers on vehicle servicing and maintenance
- Liaise with technicians and workshop control to ensure timely completion of vehicle repairs
- Offer expert advice on our products and services to customers
- Work collaboratively with the team to achieve sales and customer satisfaction targets
About You:
We are looking for an individual with excellent communication and interpersonal skills, who is able to build strong relationships with customers and colleagues alike. You will have a willingness to learn and progress, with a strong attention to detail and organizational skills. Previous experience in a customer-facing role is desirable, but not essential.
What We Offer:
- Industry-leading benefits package
- Enhanced holiday entitlement
- Maternity, paternity, and adoption pay
- Career development opportunities
- Recognition of long service
- Discounted car schemes
- High street discounts
- Cycle to work scheme
Our Values:
We are committed to creating an inclusive and equitable environment where everyone feels valued and respected. We welcome applications from individuals from diverse backgrounds and are proud to offer a range of benefits and support to ensure our colleagues can thrive in their roles.