Service Advisor

3 weeks ago


Watford, Hertfordshire, United Kingdom Norton Way Group Full time
About Us

Norton Way Group is a leading automotive group with a rich history of growth and development. Established in 1989, we have evolved into a powerhouse in the industry, with a commitment to excellence and a culture of innovation, service, and dedication to our customers.

Job Summary

We are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to arrange for customers' vehicles to be booked in for services and repairs, while also assisting in the planning of the workshop and liaising with internal departments.

Key Responsibilities
  • Arrange for customers' vehicles to be booked in for services and repairs
  • Assist in the planning of the workshop and liaise with internal departments
  • Record work completed and contact customers if additional work is required
  • Keep customers updated on the progress of their vehicle and ensure we meet customer lead timescales
Requirements
  • Full manual driving licence
  • Previous experience working within an automotive service department
  • Excellent communication and interpersonal skills
  • Computer literate with knowledge of MS Office packages
What We Offer

We offer a competitive salary, plus commission, and a range of benefits including 32 days annual leave, holiday allowance increases after 4 years of service, and a family-friendly benefits package. We are committed to fostering a healthy and supportive work environment and offer a range of employee assistance programs.


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