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Technical Support Specialist

2 months ago

Luton, Luton, United Kingdom Think IT Resources Full time
Technical Support Analyst Role

We are seeking a skilled Technical Support Analyst to join our team at Think IT Resources. As a Technical Support Analyst, you will play a critical role in providing first-class technical support to our internal users.

Key Responsibilities:

  • Develop and maintain technical documentation to ensure accuracy and relevance.
  • Collaborate with development teams to identify and resolve technical issues.
  • Provide training and support to internal departments.
  • Test and validate new products and features.
  • Work with customer support and engineering teams to resolve service issues.

Requirements:

  • Basic knowledge of networking and communication protocols.
  • Experience using hand tools and measurement tools.
  • Excellent communication and presentation skills.
  • Experience using MS Office software and web-based remote support tools.
  • Experience working in a technical or information technology environment.

What We Offer:

A competitive salary of £28-34k per annum and the opportunity to work with a dynamic team in the AI industry.