Customer Support Manager

6 days ago

London, Greater London, United Kingdom Open Full time

About Open

We are a leading insurtech company on a mission to deliver exceptional insurance experiences for our customers. With a strong presence in Australia and a growing presence in the UK, we are looking for a talented individual to join our team as a Customer Operations Associate.

Key Responsibilities

  • Lead our UK Customer Support team and develop strategies to improve customer satisfaction and retention.
  • Be the go-to person for handling complex customer support cases and providing solutions that meet their needs.
  • Collaborate with cross-functional teams to optimize processes and technology to drive better outcomes for customers.
  • Champion our company value of 'No Excuses' and work closely with other teams to drive continuous improvements.

Requirements

  • Passion for delivering exceptional customer experiences: You have a deep understanding of what it takes to deliver outstanding customer experiences and are passionate about making a difference.
  • Curiosity and drive: You are excited to learn new things and challenge yourself to find innovative solutions to complex problems.
  • Experience in customer support in insurance or financial services: You have at least 2 years of experience supporting customers in a consumer-facing business, ideally in insurance or financial services.
  • Trusted pair of hands: You are a trusted and reliable individual with strong organizational skills and the ability to use good judgment and critical thinking.
  • Communication effectiveness: You have excellent communication skills and are able to communicate clearly and effectively with customers and other stakeholders.
  • Analytical skills: You are able to use data to bring insights that help identify problems and opportunities, and prioritize and deliver on improvements.

Benefits

  • Highly competitive compensation and share options
  • High levels of autonomy and trust
  • Growth opportunities internally
  • Flexible working arrangements
  • Annual allowance for professional development

About Us

We are a high-performing team that strives to achieve brilliant things every day. We celebrate diversity and are committed to providing an inclusive environment for all employees. If you are intellectually curious, courageous, innovative, and passionate about making a difference, we encourage you to apply for this role.

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