Night Front Desk Supervisor
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.
About the Role:
We are seeking a highly skilled and experienced Night Front Desk Supervisor to join our Front Office team at Four Seasons Hotel London at Park Lane. As a Night Front Desk Supervisor, you will be responsible for leading the team during shift, welcoming and registering guests to the hotel, and providing exceptional service to ensure a seamless and memorable experience for our guests.
Key Responsibilities:
- Lead the Front Desk team during shift, ensuring seamless service delivery and exceptional guest experiences.
- Welcome and register guests to the hotel, explaining the accommodations and establishing credit or method of payment.
- Respond to and resolve a wide variety of guest requests, accurately assessing their needs and adding personal recommendations and touches.
- Collaborate with other departments to ensure seamless service delivery and exceptional guest experiences.
What We Offer:
- A competitive salary and benefits package, including a £40,000 package, hotel service charge, and salary.
- A bonus structure that rewards exceptional performance, with up to 5% of salary per annum as a bonus through our profit share plan.
- Excellent training and career development opportunities, with a focus on helping you grow and succeed in your role.
- A comprehensive benefits package, including up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service.
- Free meals at Zest while on duty, including fruits, coffee/tea, and ice cream available throughout the day.
- Holiday entitlement increases with years of service, up to 33 days off.
- Free life insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season ticket loan and cycle to work scheme.
- Free uniform dry cleaning available.
- Employee experience, including annual themed employee party and social, charitable, and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee recognition programs.
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