Night Front Desk Supervisor

2 months ago


London, Greater London, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.

About the Role:

We are seeking a highly skilled and experienced Night Front Desk Supervisor to join our Front Office team at Four Seasons Hotel London at Park Lane. As a Night Front Desk Supervisor, you will be responsible for leading the team during shift, welcoming and registering guests to the hotel, and providing exceptional service to ensure a seamless and memorable experience for our guests.

Key Responsibilities:

  • Lead the Front Desk team during shift, ensuring seamless service delivery and exceptional guest experiences.
  • Welcome and register guests to the hotel, explaining the accommodations and establishing credit or method of payment.
  • Respond to and resolve a wide variety of guest requests, accurately assessing their needs and adding personal recommendations and touches.
  • Collaborate with other departments to ensure seamless service delivery and exceptional guest experiences.

What We Offer:

  • A competitive salary and benefits package, including a £40,000 package, hotel service charge, and salary.
  • A bonus structure that rewards exceptional performance, with up to 5% of salary per annum as a bonus through our profit share plan.
  • Excellent training and career development opportunities, with a focus on helping you grow and succeed in your role.
  • A comprehensive benefits package, including up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service.
  • Free meals at Zest while on duty, including fruits, coffee/tea, and ice cream available throughout the day.
  • Holiday entitlement increases with years of service, up to 33 days off.
  • Free life insurance while on duty.
  • Opportunities to build a successful career with global potential.
  • Season ticket loan and cycle to work scheme.
  • Free uniform dry cleaning available.
  • Employee experience, including annual themed employee party and social, charitable, and sporting events throughout the year.
  • Access to Wagestream – a salary advance benefit.
  • Employee recognition programs.


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