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Customer Experience Lead
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at FireAngel Safety Technology. As a key member of our Customer Support department, you will be responsible for leading our second-line technical support solution and escalating complex issues to external third-party support when necessary.
Key Responsibilities- Provide exceptional customer service and support via various communication channels, including phone, email, and chat.
- Utilize a range of troubleshooting techniques to resolve customer issues efficiently and effectively.
- Develop a comprehensive understanding of our products, features, and functionalities to provide accurate and up-to-date information to customers.
- Stay informed about product updates, new releases, and industry trends to ensure you are always up-to-date with the latest knowledge.
- Collaborate with other departments to ensure seamless customer experiences and identify opportunities for process improvements.
- Proven experience in a technical support role, with a strong technical aptitude and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to convey complex technical information to non-technical customers.
- Customer-centric mindset with a passion for delivering exceptional service and support.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Familiarity with help desk software, CRM systems, and remote support tools.
- Previous experience in a similar role within a technology or engineering-led organization.
- High school diploma or equivalent in electrical engineering or a related field.
- Strong problem-solving skills and a willingness to take ownership of complex issues.
- Ability to adapt to changing priorities and deadlines in a dynamic environment.
FireAngel Safety Technology is a leading provider of innovative home safety products, dedicated to protecting and saving lives. We are a fast-growing business with a collaborative team environment, and we are seeking talented individuals who share our passion for delivering exceptional customer experiences.
What We Offer- Competitive salary and benefits package.
- Opportunities for professional growth and development within a dynamic and innovative organization.
- A collaborative and supportive team environment.
- The chance to make a real impact in a business that is shaping the future of customer support.