Business Improvement Specialist
1 week ago
**Job Summary**
Speedy Hire Plc is seeking a highly skilled Process and Compliance Lead to join our team. As a key member of our organization, you will be responsible for delivering a high-quality and consistent service in a cost-efficient way through excellence.
**Key Responsibilities**
- Lead the development and implementation of processes and procedures to ensure compliance with business and contractual legislation.
- Manage all external customer relations and ensure that customer solutions deliver a high-quality and consistent service in a cost-efficient way.
- Ensure all audits and assessments are compliant and up-to-date.
- Develop and implement strategies to improve efficiency and quality.
- Lead and oversee continuous improvement initiatives and projects.
- Monitor and measure employee performance and process outcomes.
- Develop close working relationships with third-party companies involved in the operations of the business's license.
- Compile, maintain, and submit reports, returns, and notifications, including regulatory reporting submission or oversight.
- Ensure any breaches in compliance are reported in a timely manner and escalated.
- Accountable for weekly and monthly reporting delivered to the business, including performance KPIs.
- Develop the Company's people capability aligned to business goals, including the identification and development of Speedy Hire Plc's values, Career Line of Sight, and succession planning.
- Analyze, maintain, and improve Customer Solutions performance and processes.
**What We Offer**
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development, and career progression
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- Vita - Employee Assistance Program (EAP): Offers free and confidential support and counseling to help you through matters such as wellbeing, divorce, legal, and financial management.
**About Us**
Speedy Hire Plc is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.
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