Service Advisor

2 weeks ago

Dungannon, United Kingdom Donnelly Group Full time
Job Overview

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Donnelly Group.

The successful candidate will act as a reliable and efficient point of contact for customers, ensuring excellent customer service through effective communication and customer satisfaction.

The Service Advisor will serve as a liaison between customers and the service department, communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to the service department.

The ideal candidate will display exemplary customer service skills and a sales-minded attitude, promoting the service and parts facilities to encourage repeat business and build customer loyalty.

The role involves coordinating with the Sales, Workshop, Parts, and Service departments to ensure seamless customer experience.

Key Responsibilities

  • Provide exceptional customer service through effective communication and problem-solving skills.

  • Act as a liaison between customers and the service department, ensuring timely and efficient communication.

  • Promote the service and parts facilities to encourage repeat business and build customer loyalty.

  • Coordinate with the Sales, Workshop, Parts, and Service departments to ensure seamless customer experience.

  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.

Requirements

  • Previous experience in a customer service environment.

  • Excellent communication and interpersonal skills.

  • Ability to work under pressure and meet deadlines.

  • Strong organizational and time management skills.

  • Computer literacy and experience with CRM systems.

  • Full valid UK/NI driving license.

Benefits

  • Pension provision.

  • Life insurance cover.

  • Company health and wellbeing package.

  • Access to group plan at Health Shield.

  • Manufacturers training plan.

  • 30 days annual leave.

About Donnelly Group

Donnelly Group is a leading automotive company in Northern Ireland, with a rich history dating back to 1947. We offer a competitive salary, industry-leading work-life balance, generous holiday allowance, continuous training and development, and a wide range of benefits.

Our Culture

We value our employees and strive to create a positive and supportive work environment. Our teams participate in fundraising events and community projects, and we offer opportunities for volunteering and giving back to the community through the Donnelly Group Foundation.

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