Service Advisor

4 weeks ago

Dungannon, United Kingdom Axis Recruitment Services Full time

**AUTOMOTIVE SERVICE ADVISOR**

An experienced automotive Service Advisor is now required by my client, a quality dealership in Dungannon.

The successful Service Advisor will possess a number of years experience within a similar dealer environment. The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed sales ability. Experience with Kerridge system is a distinct advantage.

**Key Objectives**:

- Maximise service profitability through the use of professional sales techniques.
- Sell additional products, services and repair works in a professional manner.
- Maximise customer awareness of all available retailer services.
- Ensure customer awareness of all products and services available.
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair.
- Maintain effective liaison with sales, parts, and workshop teams.
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
- Ensure highest level of customer care and satisfaction at all times.
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
- Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
- Pro-actively contact customers to update them on progress of work.
- Notify customers promptly of completion of work.
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
- Maintain excellent standards of departmental administration.
- Initiate job documentation and maintain customer records and follow-up systems.
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
- Help retailer to achieve industry-leading standards of process efficiency.
- Ensure workshop time is fully utilised when taking future bookings.
- Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time, and pricing.
- Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.
- Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)
- Ensure compliance to all health and safety / environmental / company policies.
- Undertake other tasks and responsibilities as requested by the Service Manager

**Essential Criteria**:

- Previous experience within a busy service environment, or comparable role
- Excellent customer service skills, with a polite and professional manner
- Strong work ethic and good time management
- Excellent organisational skills and attention to detail
- IT literate: with the ability to learn new systems.
- Proven experience of providing a full customer service offering

**Desirable Criteria**:

- Working knowledge of Kerridge Dealer Management System

**Hours of work**:

- Monday to Friday 08:30 - 17:30

**Salary**
- £21,000.00 - £25,000.00 per annum
- Bonus earning opportunities.
- Company Pension Scheme
- 30 days holiday inc. stats increasing with long service.
- Manufacturer training and development programme
- Permanent, full-time employment

Axis Recruitment is an employment agency recruiting on behalf of our client.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Dungannon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive service advisor: 1 year (required)

Work Location: In person

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