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FM Contact Centre/Operations Coordinator
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a FM Contact Centre/Operations Coordinator. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our contact centre.
Key Responsibilities- Provide a prompt and professional response to customer inquiries and requests, ensuring that all issues are resolved in a timely and efficient manner.
- Manage and maintain accurate records of customer interactions, including requests, issues, and resolutions.
- Collaborate with internal stakeholders to ensure seamless communication and coordination of customer requests.
- Develop and maintain relationships with customers, providing exceptional service and ensuring their needs are met.
- Contribute to the development and implementation of process improvements to enhance customer satisfaction and operational efficiency.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
- Strong organizational and time management skills, with the ability to maintain accurate records and meet deadlines.
- Knowledge of facilities management principles and practices, with a strong understanding of customer service standards.
We offer a comprehensive benefits package, including:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- A commitment to work-life balance and flexible working arrangements.
Bellrock Property and Facilities Management is a leading provider of facilities management services, dedicated to delivering exceptional customer service and operational excellence. We are passionate about helping our customers achieve their goals and objectives, and we are committed to building long-term relationships based on trust, respect, and open communication.
