Data and Research Officer

1 month ago


London, Greater London, United Kingdom Spencer Clarke Group Ltd. Full time
Job Title: Data and Research Officer

Spencer Clarke Group Ltd. is seeking a highly skilled professional to join their team as a Data and Research Officer.

Job Summary:

We are looking for a detail-oriented and organized individual to assist in the triage and assessment of customer complaints and information requests. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities:
  1. Triage and Assessment: Receive, review, and triage customer complaints and information requests, assessing complexity and risk, and ensuring correct allocation or escalation as needed.
  2. Record Keeping: Maintain accurate records and ensure compliance with relevant legislation, such as the Freedom of Information Act and Data Protection Act.
Requirements:

To be successful in this role, you will need:

  1. Experience in triaging and managing customer complaints, Freedom of Information (FOI) requests, and Subject Access Requests (SARs).
  2. Excellent communication and organizational skills.
  3. Ability to work effectively in a fast-paced environment.
What We Offer:

We offer a competitive hourly rate of £17+ph, with the possibility of negotiating a higher rate for exceptional candidates. The contract type is 3-6 months minimum, with a high likelihood of extension. The working hours are Monday to Friday, 36 hours per week.



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