Data and Research Officer

4 weeks ago


London, Greater London, United Kingdom Spencer Clarke Group Full time
Job Title: Data and Research Officer

Spencer Clarke Group is seeking a highly skilled Data and Research Officer to join their team in East London.

Job Summary:

We are looking for a detail-oriented and organized individual to triage and assess customer complaints and information requests. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities:
  1. Triage and Assessment: Receive, review, and triage customer complaints and information requests, assessing complexity and risk, and ensuring correct allocation or escalation as needed.
  2. Record Keeping and Compliance: Maintain accurate records and ensure compliance with relevant legislation, such as the Freedom of Information Act and Data Protection Act.
Requirements:
  • Experience in triaging and managing customer complaints, Freedom of Information (FOI) requests, and Subject Access Requests (SARs).
  • Excellent communication and organizational skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer:
  • Competitive hourly rate: £17+ph *may negotiate higher for exceptional candidates, based on experience*.
  • Contract type: 3-6 months minimum, with a high likelihood of extension.
  • Hours: Monday to Friday, 36 hours per week.
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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