Data and Research Officer
4 weeks ago
Spencer Clarke Group is seeking a highly skilled Data and Research Officer to join their team in East London.
Job Summary:We are looking for a detail-oriented and organized individual to triage and assess customer complaints and information requests. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:- Triage and Assessment: Receive, review, and triage customer complaints and information requests, assessing complexity and risk, and ensuring correct allocation or escalation as needed.
- Record Keeping and Compliance: Maintain accurate records and ensure compliance with relevant legislation, such as the Freedom of Information Act and Data Protection Act.
- Experience in triaging and managing customer complaints, Freedom of Information (FOI) requests, and Subject Access Requests (SARs).
- Excellent communication and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Competitive hourly rate: £17+ph *may negotiate higher for exceptional candidates, based on experience*.
- Contract type: 3-6 months minimum, with a high likelihood of extension.
- Hours: Monday to Friday, 36 hours per week.
Please submit your application, including your resume and a cover letter, to [insert contact information].
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