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Data and Research Officer
2 months ago
Spencer Clarke Group is seeking a skilled professional to join their team as a Data and Research Officer. This role involves working with customer complaints and information requests, ensuring timely and accurate resolution.
Key Responsibilities:- Receive, review, and triage customer complaints and information requests, assessing complexity and risk, and ensuring correct allocation or escalation as needed.
- Maintain accurate records and ensure compliance with relevant legislation, such as the Freedom of Information Act and Data Protection Act.
- Experience in triaging and managing customer complaints, Freedom of Information (FOI) requests, and Subject Access Requests (SARs).
- Competitive hourly rate of £17+ph
- Contract type: 3-6 months minimum, with a high likelihood of extension
- Monday to Friday, 36 hours per week