German Customer Service Representative

1 month ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About Ventrica

Ventrica is a dynamic and fast-growth customer management business that provides outsourced customer service for leading brands. We are an innovative company with a growing reputation for technical innovation and digital transformation. Our team is passionate about delivering exceptional customer service and building strong relationships with our clients.

About the Role

We are seeking a highly motivated and customer-focused German-speaking Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for customers, providing product advice and resolving any issues they may have. You will also have the opportunity to upsell products and build strong relationships with our clients.

Key Responsibilities

  • Provide exceptional customer service across telephone, social media, web chat, and email
  • Upsell products and build strong relationships with customers
  • Resolve customer issues and provide product advice
  • Work collaboratively with the team to achieve sales targets and provide excellent customer service

Requirements

  • Fluent German and English language skills, both written and verbal
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Confident IT skills and ability to learn new systems quickly
  • Flexibility and willingness to learn and adapt to new situations

What We Offer

  • A competitive hourly rate of £13.37
  • A dynamic and supportive work environment
  • Opportunities for career development and growth
  • A fun and collaborative team culture

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