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Customer Service Representative

1 month ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Representative - German Language

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - German Language. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction targets
  • Stay up-to-date with product knowledge and provide accurate information to customers
  • Meet or exceed customer satisfaction targets and sales performance metrics

Requirements:

  • Fluent German language skills (C2 level)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Previous customer service experience in a similar role

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the industry

About Us:

Ventrica is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are passionate about helping our clients achieve their goals and exceed their expectations.