Operations Staff Leader
1 month ago
Job Title: Staff Manager
Location: Bristol - Hengrove
Overview of the Position:
As a vital member of the depot leadership team, you will collaborate closely with the Operations Manager to oversee all facets of operational efficiency, ensuring that we deliver a dependable and high-quality service to our clients.
In the role of Staff Manager, your enthusiasm for people will drive the consistent delivery of exceptional service for our customers, maintaining the fundamental standards every day.
Key Responsibilities:
Lead, motivate, and inspire frontline staff through effective communication, active listening, recognition, and empathy. Foster an environment of continuous improvement, encouraging innovative ideas through regular check-ins and positive interactions. Develop and maintain a constructive working relationship with recognized trade union representatives and officials. Serve as a designated 'Site Responsible Person' for all aspects of depot compliance and governance. Promote and exemplify Health and Safety best practices through campaigns and initiatives, ensuring a positive safety culture through your leadership, in line with Health and Safety Policy responsibilities. Analyze and manage key performance indicators, utilizing information, systems, and data to ensure ongoing enhancement of service performance. Facilitate collaboration between operational and engineering teams, nurturing strong relationships between drivers and Supervisors to ensure high-quality service delivery. Engage with external stakeholders and participate in relevant meetings to enhance service performance.Benefits & Rewards:
We prioritize your health with Simply Health & Smart Health offerings for you and your dependents at no cost, including cash back benefits for optical and dental services, virtual GP appointments, mental health support, and nutrition and fitness advice. Our Employee Assistance Programme provides 24/7 mental health support. We are dedicated to your financial wellbeing, offering a platform with numerous discounts on high street brands and supermarkets. After six months of service, you will receive discounted train travel for you and your family, along with a complimentary bus pass. Participate in our Cycle to Work scheme. Enjoy 25 days of holiday plus bank holidays. Benefit from a pension scheme and the opportunity to purchase discounted shares in First Group. Enhanced maternity and paternity pay. Flexible working arrangements.At First Bus, we emphasize both physical and mental wellbeing. We understand that work and life stresses can affect anyone. You will have access to a variety of health-promotion initiatives and 24/7 support through our confidential Employee Assistance Programme.
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